Frequently Asked Questions
Everything you need to know about shopping with NGV Design Store.
What are your standard shipping times?
We typically process orders within 1-2 business days. Shipping usually takes 3-7 business days for domestic orders and 10-21 business days for international destinations depending on the selected courier.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please note that custom-designed or personalized items are final sale.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Yes, NGV Design Store ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
How do I ensure the quality of the products?
Every item in our store undergoes a rigorous quality control process. We partner with premium manufacturers to ensure that our design-led products meet the highest standards of durability and craftsmanship.